❓ FAQ & Troubleshooting

How can I transfer all of my old emails from Gmail to Airparser?

If you're using the Gmail web interface, there's an efficient way to forward multiple emails to Airparser simultaneously. Just select all the required emails, then click on the three dots icon and choose "Forward as attachment":

What is a credit? How does the credit system work?

Your Airparser account is credited monthly based on your subscription plan. Each parsed email, document, or PDF page uses one credit.

You can reparse previously parsed documents without using additional credits if you need to trigger your integrations. However, if you update the parsing schema, Airparser needs to fully reparse the document, which consumes additional credits.

How to export to Google Sheets?

To export parsed data to Google Sheets, you have several options.

Zapier and Make: We offer a native integration with Zapier or Make, which makes it easy to automate the export of your parsed data to Google Sheets. You can set up workflows and triggers to send data directly to your Google Sheets.
Other Automation Platforms: You can use various automation platforms such as Integrately, Pabbly Connect, n8n, Albato, and more to achieve the same result using webhooks.

Can Airparser perform OCR?

Yes, Airparser uses a robust AI OCR engine to transform scanned documents, including handwritten text, into plain text for parsing.

How to correct incorrect dates when exporting data to Sheets?

Most of the time, you need to update the column format to either "Date" or "Date time":

I used Google Sign Up to create an account. How can I create a password?

You can create a password by using the "Forgot password" page. Log out from your Airparser account, go to https://app.airparser.com/forgot, and click the link received by email. Then, you will be able to use your email and password to log in or use Google Sign In.

How to instruct Airparser to parse only some document types?

Airparser tries to parse all incoming documents by default. To parse only certain document types:

You can automatically set the status of some documents to 'Skipped' based on their file type. This will prevent them from being exported and will not trigger your integrations. Learn how to write a simple post-processing code for this.
You can use automation platforms such as Zapier or Make to create more complex import integrations where you can filter documents and import only those you need to parse into Airparser.

I notice that some of the extracted data isn't correct. How to improve the parsing quality?

For most documents, Airparser extracts data accurately. However, in some complex cases where the document structure is too intricate for GPT engines, the extracted data might be incomplete or incorrect. To address this, we offer 4 GPT models (2 for text engines and 2 for vision engines) that you can switch between from the Inbox settings page to find the best fit for your use case.

Why are all the fields of the parsed data empty?

This can happen when you are trying to extract very large amounts of data, for example, from big multipage tables. If possible, try to split your document into multiple smaller documents using our auto-split feature from the Inbox Settings page. If you need any assistance, please contact us.

How secure is your software? Is my data used for training GPT?

We have strong security protocols in place. We don't use your data to train or improve AI models.

You can completely remove your data from our platform at any time, either manually or by scheduling auto-removals.

Please consult our Security section for more details or contact our support team.